National helplines
General helplines
Samaritans
Confidential help for anyone who is experiencing feelings of distress or despair, including those which may lead to suicide.
Web: www.samaritans.org.uk
Tel: 08457 909090
Email: jo@samaritans.org
Get Connected
Free helpline finding young people the best help whatever the problem. They can provide a free connection to any local or national service, or text information to mobiles. They also organise regular web chats.
Web: www.getconnected.org.uk
Tel: 0808 808 4994 (1pm-11pm everyday)
Email: help@getconnected.org.uk
Supportline
Confidential and emotional support on the telephone for children, young adults and adults who are socially isolated, vulnerable, at risk and victims of any form of abuse.
Web: www.supportline.org.uk
Tel: 020 8554 9004
Citizens Advice Service
Advice and information on a range of issues, including benefits and welfare rights, consumer, employment and housing rights, immigration and nationality, money and debt. You can find the details of your local bureau on the website.
Web: www.adviceguide.org.uk
Community Legal Advice
Helpline offering free advice about benefits, tax credits, housing, employment, education or debt problems.
Web: www.clsdirect.org.uk/
Tel: 0845 345 4345 (Mon-Fri, 9am-6:30pm)
Consumer Credit Counselling Service
Charity offering expert advice on debt problems. They provide counselling on personal budgeting, advice on the wise use of credit and, where appropriate, managing achievable plans to repay debts.
Web: www.cccs.co.uk
Tel: 0800 138 1111 (Mon-Fri, 8am-8pm)
Disability Law Service
Legal advice for people with disabilities, their families and carers. Sometimes enquiries can lead to enforcement.
Web: www.dls.org.uk
Tel: 020 7791 9800 (Mon-Fri, 10am-1pm, 2pm-5pm)
Email: advice@dls.org.uk
Department for Transport
A public enquiry point offering advice on motoring and transport law.
Web: www.dft.gov.uk
Tel: 020 7944 8300 (Mon-Fri, 8:30am-5:30pm)
DVLA
For enquiries about driving licences, medical conditions, learning to drive, entitlement to drive.
Web: www.dvla.gov.uk
Tel: 0870 240 0009
Text: 01792 766 366
Email: drivers.dvla@gtnet.gov.uk
Immigration Advisory Service
Advice and representation at immigration tribunals and appeals. General advice on immigration for anyone who qualifies under the Green Form scheme. You can find the details of your local office on the website.
Web: www.iasuk.org
Liberty (The National Council for Civil Liberties)
Advice on civil rights issues including police complaints, public order, privacy, strip-search, etc.
Web: www.yourrights.org.uk
Tel: 0845 123 2307 (Mon,Thur, 6.30 pm - 8.30 pm. Wed, 12.30 pm - 2.30 pm)
NACRO
Promotes the care and resettlement of offenders in the community and community involvement in the prevention of crime.
Web: www.nacro.org.uk
Tel: 0207 840 6464 (help and information for anyone, Mon-Fri, 9am-5pm) or 0800 0181 259 (freephone, for ex-offenders and their family and friends only)
Email: helpline@nacro.org.uk
National Debtline
Specialist advice on your debt problems and the options available to you.
Web: www.nationaldebtline.co.uk
Tel: 0808 808 4000 (Mon-Fri, 9am-9pm. Sat, 9.30am-1pm)
Rights of Women
Empowering women to access their legal rights. Offers a free legal advice line for women, and a free sexual violence legal advice line.
Web: www.rightsofwomen.org.uk
Tel: 020 7251 6577 (legal advice line, Tue-Thur, 2pm-4pm, 7pm-9pm. Fri, 12pm-2pm) or 020 7251 8887 (sexual violence legal advice line, Mon, 11pm-1pm. Tue, 10pm-12pm)
Text: 020 7490 2562
Email: info@row.org.uk
Shelterline
Telephone advice and information for people with a housing problem or who are homeless.
Web: www.shelter.org.uk
Tel: 0808 800 4444
Tenant Services Authority
Government agency responsible for tenant agreements in England.
Web: www.tenantservicesauthority.org
Tel: 0845 230 7000
Email: enquiries@tsa.gsx.gov.uk
Victim Support
Support and information for anyone who's been affected by crime.
Web: www.victimsupport.org
Tel: 0845 30 30 900 (Mon-Fri, 9am-9pm. Sat, 9am-7pm)
Email: supportline@victimsupport.org.uk
